Server Unavailability

[Helen S.]

We need to inform you that the server has unexpectedly become unavailable.

We are investigating the reasons of this situation and working on minimizing the customer impact.

Estimated Service Restoration: Unfortunately, no ETA can be currently provided. We will update you as soon as any new information is available. Please check for the updates on the current thread.

We apologize for any inconvenience this may be causing you or your company. Your patience and understanding are highly appreciated.

[Helen S.]

The server is back online, however you may experience some services’ slowdowns.
We will continue working on this issue and perform additional maintenance shortly.
We will update you in this forum thread as soon as any new information is available.

[Helen S.]

We found out that the issue was related to multiple errors in one of the server’s HDDs.
We had to shut the server down to replace the faulty hardware.
ETA is about 30 minutes.
As soon as the maintenance is completed, the server performance will be back to normal.

Accept our most sincere apology for these service interruptions.

[Helen S.]

We would like to inform you that the HDD has been successfully replaced. The server is currently up and running.

The RAID is being rebuilt at the moment, the overall performance will be decreased slightly. We’ll keep updating the thread with RAID rebuild status.
As soon as RAID rebuild is over, the server will get back to its normal performance.

[Helen S.]

RAID rebuild is currently 32% complete.

[Helen S.]

RAID rebuild is currently 67% complete.

[Kseniya V.]

RAID rebuild is currently 80% complete.

[Wesley S.]

RAID rebuild completed. All services are up and running and server is still being monitored.