Silly WebHostingBuzz Helpdesk Software

[Colin]

You know, I've not said anything about this, kind of poked around the forums to see if anyone else brought this up, but the software usually insists on sending me two:

This message is regarding your Ticket ID ###. We are changing the status of this ticket to 'Closed' as we have not received a response from you in 72 hours.

Whenever it closes a ticket. And I mean fairly darn duplicate, the only difference is in the header time stamps and ID codes.

[Jef S.]

You're not alone

We've been having off and on problems with Kayako lately, from tickets not getting assigned a status, and problems with live chat. Typically, DB maintenance resolves these issues, but we're going to be moving it to it's own server to ensure it's stability.