Reseller's client support

[ods_oz]

Hello there, been looking around for a while now for a reseller plan for my local startup design/hosting business in Australia, and I gotta say you guys look like the top pick given your dedication to client support, not to mention good value reseller plans.

One question though - and sorry if it seems silly or if I missed anything on your main site, but do you guys offer support for the reseller's clients, or just the resellers? E.g Reseller's client has a problem, do they contact reseller to submit a ticket or can the reseller's client do that directly via your support page link once they have a site active through the reseller?

Thanks in advance guys.

[Saf M]

Hi

Thanks for taking interest in our services. We appreciate it.

We provide support to the reseller only. What it means is if your client has an issue he/she would contact you first and you would then open up a ticket with us. We remain completely hidden in the back end. I am afraid that is how our reseller hosting business plan works. Your clients are yours. All we do is host you and your clients while remaining completely quiet behind the picture.

[ods_oz]

Thanks Saf - as I though. Reason I ask is that I've seen other resellers offer their support up front for their client(resellers)'s client. Makes sense though, if one takes on the responsibility of a reseller service then one takes on the responsibility of their client's issues.

Thanks again

[Saf M]

It does make sense but we do not offer this service at this time I am afraid. You can always open up tickets for any problems your client might face and we would be able to solve them for you.

[ods_oz]

Sorry Saf, I meant 'makes sense' as in it makes sense that you guys shouldn't be inclined to extend the support service beyond resellers (i.e myself), since I've taken on that responsibility of those clients myself. Like you said, any dramas and it's just as easy as logging a ticket

[Saf M]

Sorry Saf, I meant 'makes sense' as in it makes sense that you guys shouldn't be inclined to extend the support service beyond resellers (i.e myself), since I've taken on that responsibility of those clients myself. Like you said, any dramas and it's just as easy as logging a ticket

Ah my bad sorry. I just read it too quick. One of those days...