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About LinkBacks
Pre-sales and post-sales
I'm a calm guy....not a complainer by nature. Just pointing a few things out.
Pre-sales told me that webhostingbuzz supported WebDAV (WebDAV is an alternative to FTP). Actually, they told me that more than once that this was the case.
Post-sales....nope. WebDAV doesn't work, and the support staff says that it isn't supported on the server that my site was put on.
Sales also needs to communicate with Support on other matters. The "welcome" e-mail sent from sales to new customers contains inaccuracies, and needs to be updated (see examples below). Information on certain WHM menus was simply inaccurate (or out-of-date) and information on how the reseller account was set up was not accurate (amount of space allotted to the initial domain name, etc.). The exact passages are quoted below.
Just wanted to say...the choir (Sales and Support) needs to be singin' the same song, guys.
Just call me....A new reseller.....maybe
Passages in the welcome e-mail that are inaccurate (edited to obscure account information):
Welcome e-mail says this:
*****************************
------------------------------------------------------------------------
Web Host Manager Quicky
------------------------------------------------------------------------
To Create a new account:
To access your Web Host Manager, use the following address:
http://xx.yy.zz.xyz:wxyz
or
https://xx.yy.zz.xyz:wxyz/
Username: user-name-goes-here
Password: password-goes-here
Web Server Name:
First thing you need to do is scroll down on the left and click on 'Add
Package' so that you can create your own hosting packages. You cannot install a domain onto your account without a package created.
1. - click on 'Create a New Account' from the left hand side menu
2. - put the domain in the 'Domain' box (no www or http or spaces -
just domainname.com). After putting in the domain, it will automatically
create a username.
3. - Your package selection should one that you created earlier
4. - Then press the create button
*****************************
My commentary:
The problem with this instruction is that it does not correspond with what happens when you do what the instructions say. If you click 'Create New Account', in step 1, it does NOT take you to a place where you can do steps 2-4. The information is out-of-date or inaccurate, and (paralyzingly) confusing to a newcomer.
From the welcome e-mail:
*****************************
Your Domain Information:
Domain: domain-goes-here.com
Ip: xx.yy.zz.xyz
Username: logon-goes-here
Password: password-goes-here
Starting Space for this domain: 50 megs. If you need more space, that
will deduct from your {{space}} allotted for your client accounts.
*****************************
My commentary:
This was not the way my reseller account was actually set up. All of the space was allotted to the initial domain name, not 50 megs. Again, what customers are told in the welcome e-mail, and what they see on the computer screen, do not agree. They really should agree.
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Originally Posted by nickn
