Reseller Questions

[ChiefGoFor]

• Do you run "suPHP", "phpSuExec", or something similar on reseller servers?
• Do you allow shell access to Reseller accounts. (I'm not concerned about each domain created having shell access, just global access for the reseller... me)
• If I purchase the Reseller-D package, currently it comes with 200GB of HD space. I am assuming that WHB oversells these servers. My question is, by how much? Also, what happens if it gets capped out? Do you start moving a couple of the Reseller accounts to other servers to free up room?
• Currently with my shared account (WHB), I have to submit a ticket to get certain DNS changes make to get email to bounce off to Google. Will I be able to make these changes myself for my clients, or will I need to push that ticket up the pipe to your guys?

I tried to be as thorough and ask my questions in one post. Let's hope that I do not have more later. Thank you for providing this great service at a great price.

Kenneth (WHB customer since 2005?)

[ChiefGoFor]

I have since found out that most of the WHB staff is at a "Hosting Conference" in Chicago (I think that is correct). So, I assume that is the reason that this post went unanswered the last couple days. Last night, I decided to submit a ticket as I needed the answers. Like always, I received a quick response:

* Unfortunately, we don't run "suPHP", "phpSuExec" on our reseller servers.
* Yes, we do allow Shell access to Reseller accounts, but if you want to have Shell access to each client, you should have a dedicated IP for each who would loke to have SSL.
* You need to send all your specified requests concerning DNS to the Help desk
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* Concerning oversells you need to contact Billing department so they will assist you.

... I responded back about "suPHP" and "phpSuExec". I may or may not add the rest of the discussion in the Support ticket to this thread.

@WHB - I hope I did not break any rules by posting staff responses in support tickets. I just wanted to make sure that future users would have this info.

[ChiefGoFor]

UPDATE:

Please, be notified, that we have an php working in cgi SuExec mode, so it is already installed.

... this is on all Reseller Servers!

[jhsands]

Yes, we do allow Shell access to Reseller accounts, but if you want to have Shell access to each client, you should have a dedicated IP for each who would loke to have SSL.

What does SSL have to do with SSH ???