Email Notifications?

[Swampy101]

I understand downtime for upgrades or replacing bad hard drives or what have you. It has to be done. I also understand bandwidth upgrades. Router/switch updates/upgrades or trunks being switched around and so forth.

How about stepping up service a little bit by sending out emails to the users on a particular server when you know service will be disrupted either with your bandwidth or server(s)?

Before I moved, I hosted my own server and used Speakeasy for my bandwidth. Speakeasy virtually never went down. I had a router go bad and never had them drop service for an emergency in 4 1/2 years. Any other time they went down, it was scheduled (about once a year for about 20 minutes). 2-7 days before the scheduled service, they'd send me an email announcing what they were doing, why they were doing it, estimated down time and sent me another email when service was complete.

I also think a spam email could be generated when there is an emergency issue with a customers server letting them know the problem, what's being done, a possible ETA (with updates when ETA's aren't met) and another email when things are back up.

Good example today. The server I'm on started having issues at 4:30am mountain time this morning. Still not up as of 8:54am and I check the status of the server here. Someone posted at 7am that they were working on it and would update in FIVE minutes. There wasn't an update until 8:40am.

Extremely nice feature for customers.

I've been in the customer service arena for 20+ years. Customers don't want to have an issue AND have to figure out why they have an issue. From experience, it's been widely appreciated when the customer has been notified of an issue before they know about an issue. This would be especially true with hosting. The web is 24 hours. As a customer here, I can't monitor a server 24 hours a day, although, to some, it may seem that I do. When one of MY customers has issues during off hours, I now have to go and dig up why they were having issues.

Just a thought.

Bryan

[Tony]

This has been suggested several times recently. And it would be as easy as implementing forum subscriptions here in vbulletin (a no-edit mod).

Instead, we've been pointed to RSS, which so far doesn't seem to be doing much for me in Firefox. I see 5 items under the bookmark, none of which seem to have anything to do with my server. And it won't email me when the RSS is updated either.

[pixaworks]

How about notification when you disable webmail applications? I can't keep having clients shouting at me for disappearing e-mails and contacts.

I can't take this anyone!

[Matt R.]

Yes, this is coming and we agree wholeheartedly with your comments.

This is being worked on my our in-house programmer now. Anything you want to see then please suggest it here.

We're looking to add some cool functionality such as SMS notification for dedicated server owners, etc.

[Tony]

We're looking to add some cool functionality such as SMS notification for dedicated server owners, etc.

Don't let them waste a bunch of time trying to reinvent the wheel. Simply add email notifications to the proper forums here (a simple no-edit mod) and people can forward that subscription to their SMS or wherever.

[pixaworks]

I just lost a client because they got tired of switching between squirrel mail and horde mail back and forth and losing their contacts saved in the address book for weeks while you guys are fixing the security issues.

I think e-mail notifications for this kind of critical issues are very important and should be implemented asap. It shouldnt be a suggestion to be considered.

I'm sure most of the clients are registered members in this forum. Cant you guys put and announcement here and also forward it as e-mail notification to all the registered customers?

[Wayne R.]

I'm sure most of the clients are registered members in this forum. Cant you guys put and announcement here and also forward it as e-mail notification to all the registered customers?

Are you subscribed to both the network announcements forum and the specific forum(s) for the server(s) which your account lies on?
http://www.webhostingbuzz.com/forums...ead.php?t=2169

[Tony]

Are you subscribed to both the network announcements forum and the specific forum(s) for the server(s) which your account lies on?

Wayne, only the default subscriptions are available in any forums here. That means the best we can do is get a daily notification.

In order to enable instant email notification, a mod must be installed. It's a simple, no-edit mod that takes 30 seconds to install and maybe 5 minutes to enable on specific forums.

[Wayne R.]

Wayne, only the default subscriptions are available in any forums here. That means the best we can do is get a daily notification.

In order to enable instant email notification, a mod must be installed. It's a simple, no-edit mod that takes 30 seconds to install and maybe 5 minutes to enable on specific forums.

Loud and clear, let me look into getting this implemented.

[Grace]

Hello:
All server has the same problem.
Please, read this notification of CPanel:
http://blog.cpanel.net/?p=35

Best regards,
Grace

[TxsBmw]

Wayne, only the default subscriptions are available in any forums here. That means the best we can do is get a daily notification.

In order to enable instant email notification, a mod must be installed. It's a simple, no-edit mod that takes 30 seconds to install and maybe 5 minutes to enable on specific forums.

No Mod is needed for instant e-mail notification. This is standard in VB. You should be able to choose from instant, daily, weekly, or none.

[Tony]

No Mod is needed for instant e-mail notification. This is standard in VB. You should be able to choose from instant, daily, weekly, or none.

You are mistaken. You're probably referring to User Subscriptions, but we're talking about subscribing to a specific forum.

i.e., If you go to your server's forum and select Forum Tools>Subscribe to this forum, the dropdown choices will only contain none, daily, and weekly updates. Not very useful for knowing instantly when a server problem has been posted.

[Tony]

Well, it finally happened. An important notice was put into the SS3 forum, but as I suspected, nothing happened. I received no notice. In fact, I can't even find the live feed I know I put in Firefox when we were discussing this a month ago.

Is there anyone there actually opposed to instant email notifications? If not, what's the hold up?