E-mail address for Support, integrated with helpdesk

[Alan B]

Could WHB create an e-mail address for support questions, when it is not convenient to access the Support/Helpdesk website? e.g. support@webhostingbuzz.com

Even better, could such an address be integrated with the Helpdesk? At a former host, we used to be able to open new support tickets and update our open support tickets by replying to the automated messages sent by the support system.

Having a support e-mail address was very useful in certain situations, such as when I was travelling and did not have constant web access to be able to login to the support desk. Sending an e-mail was much more convenient.

[Alan B]

Bump ....

[Jef S.]

Holy Thread Necromancy, Batman!

I'm sorry this one slipped with no replies, Alan.

We've always had one, but it's changed at least once. That address is technicalproblems@webhostingbuzz.com. You should be able to send mail to it and it'll perform like opening a ticket through the web interface.

[Alan B]

Would it be possible to also have an alias to that, something easier to remember such as support@webhostingbuzz.com? If I needed to send an urgent message sometime when travelling, perhaps from a borrowed Blackberry or other device, it would be hard to remember something unusual like technicalproblems@...

[Alan B]

bump ..

[Saf M]

I would be doing this and update when completed.

[Alan B]

Excellent, thanks Saf.

[Alan B]

bump ..