UnProfessional Support Method

[calvynlee]

WHB have some unprofessional support method need to change. Few thing that I feel WHB doing unprofessionally.

1. Suddently suspend my account at 04:00am, and now is 20:00pm, many time I have contact WHB support, but no one can settle my account.

I do understand WHB inform me will migrate my account to another reseller server due to HR2 server is going to shut down, but with professional service, I need to wait my client respond before I migrate their account to other service provider, I am disapojnted because WHB does not act professionally

2. Suspended page show "WHB", again my client know who is my provider, and who is WHB. As a reseller, how do you feel if WHB do this to you?

3. I have request to unsuspended my account for a while so that I can migrate some of my client to resellerzoom, but WHB told me No 24X7 senior technical support

lena.s: sorry for this delay, but our senior technical personnel does not work 24x7 and we can not restore your accounts without their conformation

[Matt R.]

Calyvn,

You have had 5 weeks to decide what you wanted to do. We've been here before, you have resource intensive accounts, you need either a more powerful reseller account (i.e. our new series) or a VPS, end of story.

If you want to move to ResellerZoom, then go ahead, I'm sure that they will tell you exactly the same thing if they take care of their servers.

[calvynlee]

Calyvn,

You have had 5 weeks to decide what you wanted to do. We've been here before, you have resource intensive accounts, you need either a more powerful reseller account (i.e. our new series) or a VPS, end of story.

If you want to move to ResellerZoom, then go ahead, I'm sure that they will tell you exactly the same thing if they take care of their servers.

Sorry for the misunderstand, I only will move those 4 account that your end unable to host. Those 4 account I am sure will be live very peacefully at RS's server.

The rest of the account I will stay with WHB... I starting to like your unprofessional service.

Please proceed the server migration ASAP

[Alan B]

We've all heard more than enough of your complaining. Your accounts repeatedly abuse the server, and you are either unwilling or unable to correct this problem.

It is you who does not act professionally. If you needed to consult with your client, you could have done that long before now. If you waited until WHB's deadline to think about contacting clients, that's your fault.

You have several times talked about how poor the service is here, and how much better it is at your other host. The solution seems clear: cancel your accounts at WHB and move to your other host. We will all be happier.

[calvynlee]

previously WHB keep on forcing me upgrade, need to paid extra $$$ due to my account are too cheap already, i do understand that your end feel earning no money.

but i am unable to affort to upgrade, my customer keep on running away due to the poor service, and after email in and out, and your end finally giving me this option to move my account to another reseller server, as long I promise to move out the 4 account specified by ur end so call resources intensive.

I agree that, and I though the really have hope with WHB.

Unfortunately, after 48 hour of downtime, your end only told me not going to give me this option.

is after 48 hour!

Lucky Reseller Zoom support are kind enough to help me migrate all my account there, I only lost 5 customer(customer told me not going to renew with me next month), and remain 6 customer there!

[calvynlee]

Calyvn,

You have had 5 weeks to decide what you wanted to do. We've been here before, you have resource intensive accounts, you need either a more powerful reseller account (i.e. our new series) or a VPS, end of story.

If you want to move to ResellerZoom, then go ahead, I'm sure that they will tell you exactly the same thing if they take care of their servers.

you are wrong Matt... those few account that your end told me resource intensive are still leaving peacefully at reseller zoom server! no downtime, faster access if compare to here

I believe I will still face the same problem even I have upgrade to your so call "powerful reseller account", just additional "powerful" infront of the reseller account, no different!

Posted On: 17 Nov 2009 02:14 PM

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Calyvn,

http://www.webhostingbuzz.com/forum/...rt-method.html

Please see my repsonse there. If you wish to move all of your accounts to ResellerZoom then you can do so, and we will refund your last month's payment.


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Matt Russell
CEO

Matt, I believe that it won't have any mistery if I keep on posting here, are begging your end to do me a favor, because I am just a small chess in this game.

I will take your advice, and looking for your refund, thank for your service all the while. Appreciate it.