Ticket auto-closing

[Tony]

I like the idea of a warning, but I found this kind of funny that someone set it to only 1 hour.

Please note that the ticket will automatically be closed within 1 hours if no response is received from you. The Ticket will not be closed in case new relevant information will be supplied by you.

[Maxim M.]

On our HelpDesk ticket status automatically changes from 'Awaiting Client Response' to 'Resolved Closed' when there's no reply within 72 hours.
But the 1-hour idea is not so bad. Perhaps

[tanyaspin]

yes, it is true, ticket status automatically changes.