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Thread: VPS Plans

  1. #1
    Matt R.'s Avatar
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    Default VPS Plans

    Hello All,

    Here are the eagerly awaiting WebHostingBuzz VPS plans.

    Bronze VPS - $34.95 per month
    • 25GB Disk Space
    • 750GB Bandwidth
    • 128MB Guaranteed RAM
    • 2 Dedicated IP Addresses
    • Equal Share CPU
    • 30 Day Money Back Guarantee
    • Carrier servers are Dual Xeon 5410s, 12GB RAM, RAID10


    Silver VPS - $49.95 per month
    • 50GB Disk Space
    • 1000GB Bandwidth
    • 256MB Guaranteed RAM
    • 4 Dedicated IP Addresses
    • Equal Share CPU
    • 30 Day Money Back Guarantee
    • Carrier servers are Dual Xeon 5410s, 12GB RAM, RAID10


    Gold - $64.95 per month
    • 75GB Disk Space
    • 1500GB Bandwidth
    • 512MB Guaranteed RAM
    • 6 Dedicated IP Addresses
    • Equal Share CPU
    • 30 Day Money Back Guarantee
    • Carrier servers are Dual Xeon 5410s, 12GB RAM, RAID10


    Platinum VPS - $129.95 per month
    • 200GB Disk Space
    • 2500GB Bandwidth
    • 1024MB Guaranteed RAM
    • 8 Dedicated IP Addresses
    • Equal Share CPU
    • 30 Day Money Back Guarantee
    • Carrier servers are Dual Xeon 5410s, 12GB RAM, RAID10


    Operating Systems:
    Centos
    Fedora

    Control Panels:
    Cpanel - $8/month
    LXAdmin - free
    Webmin- free

    Other OS distributions and control panels are coming soon
    Last edited by Matt R.; 11-25-2008 at 02:05 PM.
    Matt Russell
    WebHostingBuzz CEO

    Follow me on Twitter: http://www.twitter.com/mattdrussell

  2. #2
    Matt R.'s Avatar
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    Default

    Questions on our VPS services? Post them here.
    Matt Russell
    WebHostingBuzz CEO

    Follow me on Twitter: http://www.twitter.com/mattdrussell

  3. #3
    eob
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    Default

    Shockingly competitive!

    Any available in the UK, Matt?

  4. #4
    Matt R.'s Avatar
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    Default

    Nope, I'm afraid not and it is unlikely they will either. Thank the UK government and the backwards data retention laws for that.

    We do have plans for European hosting at a fairly advanced stage but our base of operations will either be Luxembourg, France or Germany.
    Matt Russell
    WebHostingBuzz CEO

    Follow me on Twitter: http://www.twitter.com/mattdrussell

  5. #5
    theponytackshop is offline New Bee
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    Unhappy is VSP right for us

    Hi Matt, we are hosted by WHB but keep having our site taken offline due to "fair usage" issues. Site is www.theponytackshop.co.uk.

    We are trying to resolve.

    We seem to be being ushered towards VPS as the solution- is it?

    We are very small UK business- couple of sales per day on the site so confused why B-lite is not sufficient.

    Incidentally, the online chat guys have been robo helpfull today.

    Can you help?

    Steve
    Last edited by theponytackshop; 12-02-2008 at 01:14 PM. Reason: spelling

  6. #6
    Matt R.'s Avatar
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    Default

    Steve,

    Got a ticket we can look at?

    Matt
    Matt Russell
    WebHostingBuzz CEO

    Follow me on Twitter: http://www.twitter.com/mattdrussell

  7. #7
    theponytackshop is offline New Bee
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    Default thanks Matt

    Ticket ID: MYF-535591

  8. #8
    Elena O. is offline Administrator
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    Default

    Hi Steve,

    First of all let me apologize for the problems you are facing with and for the misunderstanding. You are not forced to move to VPS plan if you do not wish to.

    Your account was the one that was causing high load on the server and that is why it was suspended. Later on during the communication with our technical staff you were provided with the exact reason why your account was recognized as resource intensive and asked to resolve the poblem. As for the second suspend - we do apologize for that, it was done by mistake.
    We will be monitoring your account but can you please check all the plugins of the script you are using on your site. If you have some questions do not hesitate to get back to us in the ticket.

  9. #9
    theponytackshop is offline New Bee
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    Default thanks Elena

    Thanks for your reply. In truth I am personally not clear on why our site is suddenly causing these problems having been running with you for some months without any problems at all. We have not made any changes to the site at our end and your guys told us today you have not made any changes to the server.

    Moving on, our web developer will again speak with your team in the morning to try and get this sorted. It would be great if one of your people could drop he and I an email over the next eight hours ( its bed time in the UK now) summarising exactly what you believe the problem is. We seem to have had 3 different "tickets" today all with bits of information and it would be great to get the bottom line from your perspective. Please don;t just suspend the site again before talking to us.

    Thanks again and as I said earlier your online chat guys were magnificent earlier today and up until this problem our service from you has been super..

    Steve

  10. #10
    Matt R.'s Avatar
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    Default

    Steve,

    We're aware of your tickets and one of our team will be in touch this morning.
    Matt Russell
    WebHostingBuzz CEO

    Follow me on Twitter: http://www.twitter.com/mattdrussell

  11. #11
    theponytackshop is offline New Bee
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    Default thanks Matt

    we love you guys and just wanted to get this sorted out quickly and move on.

    Steve

  12. #12
    theponytackshop is offline New Bee
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    Default VPS or not?

    Hi Matt, we are still having problems here- been offline more than on on the last 3 days and needing to get that sorted.
    Thanks,

    Steve

  13. #13
    Matt R.'s Avatar
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    Default

    Steve,

    Your site has remained unsuspended since we started communicating (and is available, I checked). I checked the helpdesk and we're still waiting to hear back from you or your web designer. Please keep communication on account specific issues like this to the helpdesk.
    Matt Russell
    WebHostingBuzz CEO

    Follow me on Twitter: http://www.twitter.com/mattdrussell

  14. #14
    theponytackshop is offline New Bee
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    Default I hear that but..

    This was a message to your team yesterday on ticket HMM-498106. We have had no response to this. I wrote to the ticket 3hrs ago and have heard nothing

    "We use ezPublish which is a php CMS. Mysql connections are open and closed as they are needed and it is a stateless application. The setup mainly pulls the websites information from cache files to minimise the load on the server however some calls are still run live as they are needed.

    We had a corrupted cache file that was causing a 500 error on the home page. It was stopping before it had completed and left connections open. This has been fixed. We are going to instigate a weekly cron task that cleans all the chase files and rebuilds them. This will prevent this form happening again.

    Is there something specifically I can tell you or do for you to help resolve the issue."

    Our site is offline and online like a yo-yo- right now its online. I'm just trying to get it sorted so its up and stay's up. If the move to VPS is the only answer then great but lets clarify if the site problems are resolved from your perspective.

    Steve

  15. #15
    theponytackshop is offline New Bee
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    Default VPS- go or no go

    just moved to VPS 24hrs ago on recommendation- still having problems- site offline again!!

    How's anybody else doing?

  16. #16
    Johnny anak Chuat is offline Asia, Malaysia
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    Recently, I received below message. My forum website is not a busy traffic, but yet I get this message. Now my forum is temporarily disable, and anybody can help on what should I do?

    anything can be done to my forum to heal it before I take VSP?


    Dear Customer,

    During a recent server audit on sd1.whbdns.com we have found your account 'ruaikita' consuming more than
    it's fair share of server CPU/Processor and Memory resources.
    This results in sub-par server performance and is a violation of our Acceptable Usage Policy.
    Your account appears to be resource intensive by nature and 9 times out of 10,
    It is down to the software and/or scripts used.
    This is the first suspension incident for this account so we will give
    you a chance to fix the resource issue.
    You must reply to this ticket and confirm you understand this and will do this,
    and we will unsuspend your account.
    Continual high resource usage may result in additional suspensions and we may require you to
    upgrade to a VPS package which is designed for heavier accounts.
    Additional information about this problem:

  17. #17
    Alan B's Avatar
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    Quote Originally Posted by Johnny anak Chuat View Post
    My forum website is not a busy traffic, but yet I get this message.
    I'm not pointing the finger at you, but we've seen clients claim that and then it has turned out that they indeed were the ones causing the problem. Just because you say you have low traffic sites does not mean you are immune from causing problems.

    It isn't simply an issue of the amount of traffic. Even a low-traffic site can cripple the server by using an insecure or poorly-written script, or by allowing download or streaming of huge files. Too many clients install things without really understanding them and without checking for their effect on the server.

  18. #18
    Johnny anak Chuat is offline Asia, Malaysia
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    Default

    Do pruning the old post helps?

    Thank you.

  19. #19
    theponytackshop is offline New Bee
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    Default response to Johnny

    Hi Johnny, yes that is essentially what happened to me. I then spent 5 days trying to resolve- it was upsetting, sressfull, time consuming and very bad for business.
    We have now moved to VPS, and yes it is more expensive, and are going to see how that goes for a few months. After a bad start the WHB guys started to help me so we did get there in the end.
    Recommendations from me would be to
    -use the Ticket system and once you get given a number only use that number in all correspondence
    - also use the online chat facility for speedeir updates
    -if they think the move to VPS is what you need then its probably worth doing it and then giving yourself time to review whether the cost makes sense.

    Best,

    Steve

  20. #20
    Johnny anak Chuat is offline Asia, Malaysia
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    Default

    Steve, thanks for the explaination. I've done the pruning but yet the problem sometimes occurs. I am using the old version of PhpBb.

    What if I upgrade and using phpBB3?

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