Where Are Your Support Teams?

[heron87]

I have had a ticket open to your billing support team and after 27 hours or so i got this

'We are working on this issue and will reply here with further information once resolved.

Thank you, '

What is their to work on ? and wjy does the department keep changing from billing to register new domians? I dont want to register a new domin

i have noticed a BIG change in your support as it seems to have gone right down

why is this ? i ahve never had a problem befor ebut the past few tickets just wen unasnwered and i had to fix the poorblems myself (after some research)

the ticket number is BSX-322572

i really hope that somthing does get sorted is this is a fab company and i duno whats going on ????

many thanks

[marksalehouse]

I notice less replies from helpers on here as well!

M

[zeiss]

WHB may want to look at this, but I had submitted a ticket and was not in a rush so didn't pay much attention. Then I submitted another ticket for a completely unrelated issue and both tickets were resolved immediately (by different depts/staff) with a comment from the resolver of the first ticket which ws along the lines of....."not sure why this just showed up now...but ticket is completed" (paraphrasing). Just a thought...but could the first ticket have been "stuck" ? and pushed through after the next ticket was submitted ?

While still a newbie, have to say, all and all quite happy with WHB thus far.

[Matt R.]

Our domain registrations are handled by our billing team. Any escalations or complaints should be sent to fahad@webhostingbuzz.com who is the billing team manager.