I want to refund (60$) (first day in hosting)

[majed alshmmri]

first day in hosting

This first of what happened between me and technical support

Irina R.: Hello, how can I help you today?
majed alshmmri: hi
majed alshmmri: There are problems in Risiller Can I recover the amount
Irina R.: can you please specify what problems are you experiencing?
majed alshmmri: Many problems, the most important to me open the link {REMOVED ACCOUNT INFO}
Irina R.: a second pls
Irina R.: ok, you cannot log into your WHM?
majed alshmmri: That link is not open to me
majed alshmmri: Is the Arab speaks
Irina R.: when you entering that link do you see the window where you need to put username and pass?
Irina R.: or what error do you see there , sir?
majed alshmmri: That breaks down every half an hour and then works
majed alshmmri: Can I restore amount ?
majed alshmmri: Today was my first day you
Irina R.: but everything works fine from my end , sir
Irina R.: I can see the window with the user and pass to be put
Irina R.: you do not see it or you are to trying to log in and you fail?
majed alshmmri: I was able to login, but the link is not working
Irina R.: but it works perfect on my end
Irina R.: sir, may be there is some problem with your Internet Provider?
majed alshmmri: I think that the problem in Saudi Some Web sites and links are not working for us
majed alshmmri: This is perhaps the reason why, but this will not benefit because I will not be able to enter
Irina R.: could you give me a minute I will try to find out
majed alshmmri: ok
Irina R.: sir, so you saying that the reason may be in the country that you live?
majed alshmmri: What do I do if I
majed alshmmri: Do I understand from your words can not refund
Irina R.: sir, we can refund you
Irina R.: but I just want to help you
majed alshmmri: How to help me
Irina R.: you have received the welcome email from us with all possible information regarding your account, right?
majed alshmmri: Written in terms of having the ability refund within 30 days
Irina R.: did you receive the welcome email from us, sir?
majed alshmmri: yes
Irina R.: ok, and are you able to access your site and your cpanel?
majed alshmmri: no
majed alshmmri: Sometimes
Irina R.: could you please go at http://www.webhostingbuzz.com/ip/
Irina R.: and send to me what you see there
Irina R.: exactly what you see there
majed alshmmri: yes
majed alshmmri: Proxy IP: {REMOVED ACCOUNT INFO}
majed alshmmri: Client IP:


Proxy IP: {REMOVED ACCOUNT INFO}
Irina R.: that is all?
Irina R.: ok
Irina R.: give a minute please
majed alshmmri: ok
majed alshmmri: Sir, I can see the site from here only {REMOVED ACCOUNT INFO}
Irina R.: give me your domain name so I can also check from my side
majed alshmmri: You may have read claims similar to this before but we invite you to test us -- all packages come with a 30 day money back guarantee, we're that confident in our ability.
majed alshmmri: alhoolm.net
Irina R.: a minute pls
Irina R.: just one more minute please
majed alshmmri: ok
Irina R.: did you transfer your account to us from another hosting provider?
majed alshmmri: no
Irina R.: ok, i see, a minute
majed alshmmri: Transfer domain only
Irina R.: sir the problem is your domain has been pointed to name servers which are not ours. you need to point your domain to ns100.whbdns.com and ns101.whbdns.com
majed alshmmri: Sir, I want to enter ways ip Can I
majed alshmmri: {REMOVED ACCOUNT INFO}
Irina R.: a sec
Irina R.: please give me your username and password for WHM so we could check that for you
majed alshmmri: {REMOVED LOGIN}
majed alshmmri: {REMOVED PASSWORD}
Irina R.: ok, a minute
Irina R.: are you not able to log in your WHM at all?
majed alshmmri: yes
Irina R.: or do you have something like "username or password is incorrect"?
majed alshmmri: no
Irina R.: i see
Irina R.: a sec
Irina R.: so you do not even see the window of WHM, or what do you see?
majed alshmmri: The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties,
majed alshmmri: I was admitted to the whm normal three hours before, but then I could not enter
majed alshmmri: I can not enter here {REMOVED ACCOUNT INFO}
majed alshmmri: This was the first problems may I right in the refund ... On the first day I
majed alshmmri: Sir, that the first day in hosting
majed alshmmri: where are you ???????????/
majed alshmmri: Sir Please reply


Is there one can help me to recover the amount ??
Is there one can help me to recover the amount??

[majed alshmmri]

I can enter Ricilr other than this {REMOVED ACCOUNT INFO}
Not me Link opens {REMOVED ACCOUNT INFO}
Do not show me the registration window username and password

[Matt R.]

Please submit a ticket if you wish to cancel and obtain a refund. We will of course honor this.

[majed alshmmri]

Tickets system does not work

[Saf M]

https://www.whbsupport.com/ is working just fine for me. Could it be that your ISP in Saudi Arabia is blocking our websites or servers? I would believe that Internet is much controlled in those regions and US based servers almost always seem to get the beating.

We had a client from the Middle East whos local ISP blocked our server IP for few weeks because we were hosting an Israeli political site.

Alternatively you can email customercare[at]webhostingbuzz.com. You would get your refund this I can assure you.

I am also moving this to client support since this is post sign up case not pre sign up.

[majed alshmmri]

Your words may be true and may not


what information required to return the amount

[Saf M]

Your words may be true and may not

It has to be some local ISP issue because if there were such problems with RS9, this forum would have been choked with new threads.

what information required to return the amount

Just your 2checkout order number. Also in the email write down that you cannot access the help desk. The refund should be taken care of. No worries and we thank you for interest once again. If there is anything I can help you with kindly email me at sm[at]webhostingbuzz.com and I would be glad to help you out.

[Matt R.]

Upon further investigation, this order was flagged as fraud. I am investigating.