Three months ago and I am having this problem Network Error (tcp_error)

[dr.egypt]

hello webhostingbuzz
It's a problem when entering any person of the site from within the Qatar show him this letter :::>>

(((( Network Error (tcp_error)


A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team. ))))

I have spoken with Internet service providers in Qatar has confirmed to me that problem from Firewall in the server

can you fix this problem

thanks
ahmed

[Tony]

Someone from WHB may pick this up tomorrow, but this forum is really just for client to client support. You should open a help ticket.

[xaurav]

have you seen your error log in your cpanel????

Operation timed out ,i guess it means execution time limit is less it can be extended ...
by default its 30 secs

[Arkadij S]

to dr.egypt

Please let us know, whether the issue still persists.

If it does, would you please submit a ticket to our technical support,
providing them with the result of trace route command?

According to its result we`ll be able to trace, whether the problem is on our end, or on yours, because sometimes it`s not our FireWall which blocks the IP.

In order to run trace route command, please perform the following actions:

Click 'Start'>'Run' type 'cmd'. There should a black window appear - a command line.
Now type 'tracert yourdomainname.xxx'

Please copy/paste the results right into the chat window as soon as the tracert is complete.'

To copy/paste the results, please click a right mouse button on the command line window and choose 'mark', mark the results, press 'enter' button.

We look forward into receiving a ticket from you.

[dr.egypt]

>tracert itcaffe.com

Tracing route to itcaffe.com [65.254.42.250]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192.168.1.1
2 39 ms 26 ms 27 ms 78.101.96.1
3 18 ms 18 ms 18 ms 82.148.99.57
4 17 ms 19 ms 21 ms 82.148.99.53
5 20 ms 21 ms 21 ms if-3-5-0.rec-core01.qatar.net.qa [89.211.0.161]

6 18 ms 18 ms 18 ms if-3-5-0.rec-core01.qatar.net.qa [89.211.0.161]

7 156 ms 160 ms 157 ms if-1-1-0.lon-gw01.qatar.net.qa [89.211.0.162]
8 334 ms 320 ms 321 ms linx-1.wvfiber.net [195.66.224.233]
9 337 ms 321 ms 320 ms ny60-vl14-lon-vl14.wvfiber.net [66.216.48.213]
10 334 ms 420 ms 433 ms ash-ten3-3-nyc-ten1-1.wvfiber.net [66.216.1.161]

11 322 ms 322 ms 462 ms atl-ten3-1-ash-ten3-1.wvfiber.net [66.216.1.157]

12 223 ms 224 ms 224 ms 66.216.3.6
13 226 ms 225 ms 224 ms atl-core-g-g5-1.gnax.net [209.51.130.245]
14 225 ms 223 ms 224 ms l3-atl-12-g0-2.gnax.net [209.51.156.6]
15 224 ms 239 ms 228 ms rs11.whbdns.com [65.254.42.250]

Trace complete.

[dr.egypt]

this from anther roter

Tracing route to itcaffe.com [65.254.42.250]
over a maximum of 30 hops:

1 6 ms 3 ms 4 ms 192.168.1.1
2 574 ms 746 ms 729 ms 78.101.96.1
3 576 ms 701 ms 705 ms 82.148.99.57
4 * 649 ms 616 ms 82.148.99.53
5 549 ms 712 ms 884 ms if1-2.rec-aggr1.qatar.net.qa [89.211.0.149]
6 695 ms 731 ms 738 ms if-3-5-0.rec-core01.qatar.net.qa [89.211.0.161]

7 1044 ms 635 ms * if-1-1-0.lon-gw01.qatar.net.qa [89.211.0.162]
8 1409 ms 653 ms 1254 ms linx-1.wvfiber.net [195.66.224.233]
9 1192 ms 709 ms 1233 ms ny60-vl14-lon-vl14.wvfiber.net [66.216.48.213]
10 980 ms 1040 ms 1110 ms ash-ten3-3-nyc-ten1-1.wvfiber.net [66.216.1.161

11 815 ms 1174 ms 782 ms atl-ten3-1-ash-ten3-1.wvfiber.net [66.216.1.157

12 1089 ms 574 ms 589 ms 66.216.3.6
13 1002 ms 597 ms 1273 ms atl-core-g-g5-1.gnax.net [209.51.130.245]
14 884 ms 1261 ms 576 ms l3-atl-12-g0-2.gnax.net [209.51.156.6]
15 712 ms 852 ms 706 ms rs11.whbdns.com [65.254.42.250]

Trace complete.

[Arkadij S]

dr.egypt
As far as I can see, you are still experiencing this problem.
I would highly recommend you to go to https://www.whbsupport.com/
and submit a ticket to our technical support department, describing
your issues as detailed as possible.
We would like you to provide us with the logs of error messages, you receive.

We look forward to hearing from you.

[omniuni]

It also may be the Internet in the country. A quick google search shows that Qatar seems to have a bit of a history of cable issues:

http://www.arabianbusiness.com/51013...le-break?ln=en

[Arkadij S]

It may be...
But still, we would like you to let us know, whether the problem still persists,
because we are really interested in assisting you with that issue.

So, if you need our assistance, please submit a ticket to our HelpDesk.

[Taras O.]

Hi,

Are those traces made from "problem" PC? Also it is higly possible that ISP blocks some servers in internet.