HELP!!! Email Problem

[dak_mars]

For about a couple of weeks now my email account has not been recieving any mail. The account is doug@douglaskoski.com. I had the account setup to recieve mail and then wipe the mail off the server as to avoid overflow problems on outlook. I checked my account to see if there might have been any messages hoging up space on the server, there were none. I tried sending myself emails to see if the account still worked, they were rejected. I have now even tried the email support through cpanel twice, and that just gave me errors saying I never entered a recipient (eventhough there is no area to enter that information into). I've also asked a friend to try emailing me, that resulted in rejection as well....

I have been using this email address for over a year as my professional contact address. So the sudden halt of all incoming mail is quite alarming. This could potentially be perminantly damaging any career possibilities I have been persueing.

I really need help on this. I have not had really any problems with service from this company so far, but if this continues I will be forced to consider alternatives and soon!

[Alan B]

Open a support ticket. There is a problem with the config of either your account or the shared6 server. Here are the results of a mail test I ran:

Resolving hostname...
Connecting...
SMTP -> FROM SERVER:
220-shared6.whbdns.com ESMTP Exim 4.68 #1 Thu, 07 Aug 2008 12:26:36 +0000
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
SMTP -> FROM SERVER:
250-shared6.whbdns.com Hello wormly.com [64.92.171.178]
250-SIZE 52428800
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
MAIL FROM: doug@douglaskoski.com
SMTP -> FROM SERVER:
250 OK
RCPT TO: doug@douglaskoski.com
SMTP -> FROM SERVER:
250 Accepted
Sending Mail Message Body...
SMTP -> FROM SERVER:
354 Enter message, ending with "." on a line by itself
SMTP -> FROM SERVER:
SMTP -> ERROR: DATA not accepted from server:
Message sending failed.

[dak_mars]

Thanks! I'll get to that as soon as I can.

I actually received an email today in the account. the body of such was this:

Subject: ZoneEdit Automated SMTP Test (douglaskoski.com)
From: doug@douglaskoski.com
To: doug@douglaskoski.com
-------------------------------------------------------------------
If you received this, then the mail server (douglaskoski.com) is probably working.
Sent at 2008-08-07 05:28:55 by 74.15.65.192 using Mozilla/4.0 (compatible; MSIE 6.0;
Windows 98)


So as far as I can guess, there must not be a problem with my email address. Maybe it is with the server?

[Alan B]

You're welcome.

That message is the result of one of the two mail tests that I ran. The other test, whose details I posted, failed, suggesting a config issue on your server or with your account. I'm sure Support can sort it out if you give them those test results.

[dak_mars]

Alright! Thanks a lot for your help! I'll be sure to get that info to the support crew!