Ruby on Rails for shared hosting?

[Perceptes]

My friend and I are both using the silver shared hosting package. When he told me he was planning to try his next website in Ruby (probably using Rails), I said, "Uhh, you realize WHB doesn't support Rails for shared hosting, right?" Then he sent me a screenshot of his cPanel which did, in fact, have a Rails button.

I checked here and it seems like your cPanel skin determines whether the button shows up or not. Sure enough, I was able to access mysite/frontend/x3/ror/index.html even though the button doesn't appear on my cPanel. I set up an application to see if it was actually working. Going to the app's URL directly gives Firefox a page load error ("failed to connect") and using the rewrite URL that cPanel's Rails page provides causes the server to give a 502 Bad Gateway error ("The proxy server received an invalid response from an upstream server.") I also noticed that clicking the "Run" button for the application in cPanel gives you a message that it has started the server, but when the panel reloads it's still listed as not running.

My question is: does WHB now support Ruby/Rails for shared hosting or are we mistakenly being given access to a service we're not supposed to have? In any case, the fact that the button only shows up on certain cPanel styles is certainly inconsistent and should be changed.

Thanks!

[Perceptes]

I opened a ticket about this. In case anyone else is curious, this is what WHB had to say:

We support Ruby on Rails on our dedicated hosting plans, VPS and on Business plans.
We don't support it on our Budget hosting if you meant that (because as you can understand business is shared hosting too).

If you will try to use it on budget hosting your account will be suspended, because this feature uses too much server resources.
Unfortunately this feature was in our old cpanels and in some time we have managed to remove this option from cpanels for customers with budget hosting. So people who have Ruby on Rails option in their cpanel use old cpanel. Our new clients do not have this feature in cpanel.

To which I responded:

Thank you for your reply. What you said is what I understood from the knowledge base. This is actually the third time something in cPanel has mislead me to believe that WHB offers a feature that they in fact don't. While it was more of a curiosity for me than anything else, and not really any inconvenience, I'd imagine that this is confusing for clients that might actually be interested in using Ruby/Rails. I again suggest that WHB removes items from cPanel that are not actually offered for that client's account to alleviate this type of confusion. Thanks again for your quick response!

Hope this can help someone else.