Upload Speeds

[chanlybob]

Hello.

I'm on the hosting server "galaxy" and I have a question in regards to upload speeds. I'm maxing out at approximately 65Kbps. My upload pipe is nearly 5Mbps. So is there a setting that is preventing me from uploading more than 65Kbps?

I just switched from IPOWERWEB and will never go back to them again. I too ran into the same issues with them with the upload speed. not to mention incompetent support staffs.

Could you shed some light on this? thank you for your support.

Regards,

Chanly Bob
www.khmerdreams.net

[Matt R.]

Hi,

We do not cap upload speeds at all. Can you post a traceroute to the server?

[chanlybob]

Hello Matt,

this is the response i received from tech support:

Dear Chanly,

Unfortunately, we can not change FTP setting per user on our shared/reseller
servers. They are server wide. We can offer you upgrade to the VPS hosting
plans, where software configuration/limitation is set on user demand/needs.
Regards,
Evgeniy G.
Shift Leader of Technical Support Team
WebHostingBuzz.com
Visit our forums at http://www.webhostingbuzz.com/forum/


Ticket Details
===================
Ticket ID: ZTD-187352
Department: Technical Support
Priority: Normal
Status: Awaiting Client Response

[chanlybob]

Oh, and my trace route results: (thank you for your help)


--------------------------------

C:\Users\chanly>tracert 65.98.38.210

Tracing route to galaxy.whbdns.com [65.98.38.210]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms 192.168.1.1
2 10 ms 8 ms 9 ms 73.95.40.1
3 34 ms 8 ms 9 ms 68.85.150.189
4 20 ms 8 ms 8 ms te-5-2-ur01.hollywood.or.bverton.comcast.net [68
.87.216.73]
5 8 ms 24 ms 9 ms te-9-3-ar01.beaverton.or.bverton.comcast.net [68
.87.216.33]
6 11 ms 12 ms 11 ms te-0-4-0-5-cr01.portland.or.ibone.comcast.net [6
8.86.90.245]
7 24 ms 25 ms 38 ms pos-0-6-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.85.201]
8 28 ms 49 ms 32 ms pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net [6
8.86.85.78]
9 32 ms 35 ms 27 ms 208.173.53.137
10 29 ms 27 ms 27 ms pr2-ge-2-0-0.SanJoseEquinix.savvis.net [204.70.2
00.130]
11 44 ms 29 ms 28 ms cr1-tenge-0-3-5-0.sanfrancisco.savvis.net [204.7
0.200.198]
12 109 ms 127 ms 116 ms cr2-bundle-pos-1.newyork.savvis.net [204.70.197.
34]
13 109 ms 112 ms 114 ms 204.70.197.9
14 297 ms 199 ms 199 ms 216.89.82.118
15 111 ms 108 ms 116 ms 208.116.63.246
16 109 ms 109 ms 108 ms galaxy.whbdns.com [65.98.38.210]

Trace complete.

[omniuni]

My guess is that your upload speed is just due to what the server was handling load-wise at the moment. I have achieved as high as 10 megabytes per second both down and uploading to my shared server. (Yay for University internet!) That said, the average is just a few hundred kb/s.

Note: here at home, my speed seems to top out at around 50 kb/s... maybe it's the router or something, because it does register an initial speed of two hundred something kb/s, and then immediately drops its estimate.

[chanlybob]

thank yous Omniuni for the feedback. I actually tried it during different hours in days and nights. even late in the nights when there "should be" less traffic and still it does not go any higher than 64kbps.

[stephenb]

I just did some testing and I'm seeing the same 50K limit. It starts out at 100K then drops over the next couple seconds to 50K.

Any suggestions.

[Matt R.]

Ok, it turns out we introduced this on some heavier loaded servers to see how it increased server performance. We're upping the cap for regular FTP to 100K but you can acheive much faster using scp which is not capped.

[chanlybob]

thank you Matt for your response and for increasing the upload speed to 100K. That is better than what it currently was.

speaking of scp, could we use utilities like WinSCP to connect to the servers and upload/download files? I tried it and was not able to and wondering it it is possible.

if i could connect from my personal servers running CentOS linux and also, AIX 5.3, i could use the scp without having to resort to WinSCP.

thank you for your help.

chanly

[chanlybob]

i'm using WinSCP to upload and it starts out around 100kps and averages out around 64kbps.
it is unfortunate.

thank you for your input and asssistance.

[Eugene B.]

Do you use SCP file protocol in your WinSCP for work with our server indeed? In the WinSCP client you need to select the protocol of dialog with the server. Try to choose SCP. The thing is that we have no such restrictions as on FTP on SCP protocol.

[wrathofn]

Hi,

We do not cap upload speeds at all. Can you post a traceroute to the server?

I can understand having some kind of download cap if someone gets out of hand. The upload speed being capped at 64 kbps makes no sense.

[stephenb]

Matt, I have a ticket open. (#NQL-335273) according to support speeds are still capped at 64kb/s. Also excessive SCP transfers will result in a suspension for using excessive resources.