Is there someone that actually can help me?

[mcphatty]

I have been a customer for a few years, and I feel that I am being brushed off as unimportant. I have been having almost daily outages of my websites, and I have been making support tickets each time. The responses are extremely general, and rarely answer my questions. I would like to speak with a REAL PERSON. I wrote a complaint on the facebook webpage, which was deleted by one of your staff, I hope the same isn't done to this forum post.

I am nearly ready to cancel my services with WHB to go to a competitor, but I may reconsider if someone actually extends a finger to help me.

Who do I contact? The general support desk has not been helpful. Where do I go next?

[squinky86]

Which server are you on? What is your site's address?

[mcphatty]

The server I am using is Zeus, and my website's address is www.seecarclub.net

I would also like to add that as of right now, the site is functioning fine. The problems are intermittent and outages last anywhere from 10 minutes to a few hours.

[squinky86]

From another thread:

Zeus is one of our older servers and has had the odd hiccup. Feel free to put in a transfer request to a newer server.

I recommend the same- I have seen quite a few complaints about Zeus in the past year.

[mcphatty]

thanks for the suggestion squinky- it's sad that a WHB employee couldn't even give me that information, after my numerous complaints about downtime and loadtimes.

[Matt R.]

Could you let me know the ticket ID(s) applicable?

[mcphatty]

Current ticket: BJZ-197166 (I would like to add that Sergey has been helpful)

Some older ones, that proved less than helpful:
VVG-138596
WBM-195229
FHN-168367

These are the only tickets that I felt were unresolved, in the respect that my questions were left unanswered. I've made others, but a few cases the site was back to operational before a staff member was able to respond, or the staff member was actually helpful.

[Maxim M.]

Please update BJZ-197166 with the preferred time of transfer. When we have the reply from you we will schedule the procedure.

[NandaLinnAung]

sweet, that means, you guys from WHB will be willing to help transfer to new machines from old servers?

sounds good to me...

[Arkadij S]

Dear NandaLinnAung

Such account transfers can be performed, but actually they presuppose the plan to be upgraded to one of the new ones. You can check them at http://www.webhostingbuzz.com/websit...shared-hosting.

However, if your case is an exceptional one, we will do that for you, we would just like you to understand, that such transfers are not performed as a rule.