Php Mail function keep on unable function

[calvynlee]

I having this problem very frequence, every time I am unable to receive order and support ticket from my client.

I have send up ticket to WHB, after that has been solve...

but problem keep occur, few month once, I need to send ticket to WHB to ask them check.

any suggest from member here? How come this problem always occur?

Additional information, this is my ticket number :HXM-430849

[Maxim M.]

Hi,

Could you please give the ID of your last ticket for us to check?

[Arkadij S]

Hi calvynlee,

Your ticket has been taken care of, please refer to it.
Once your problem is resolved, we`ll post the reason and the solution here for everyone to know.

[calvynlee]

Hi calvynlee,


Once your problem is resolved, we`ll post the reason and the solution here for everyone to know.

that was great, very good to heard this

currently the problem has been solve, I able to receive order from my client.

By the way, what is the problem over here? How come the problem keep on occur after few month time. Will this problem occur after few month in the future?

[Maxim M.]

The MX record issue has been fixed. You may check the details in your ticket reply. Unfortunately we can't tell what caused the misconfiguration.
Please do not hesitate to immediately contact our technical dpt through the Help Desk if any problem occurs.

[calvynlee]

thank for the help,

but does this problem will occur again in the future? how to avoid?

[Taras O.]

Hello,

I can't say for sure what casued the misconfiguration, but probably it was some kind of software bug. I believe it will not occur again.

[Alan B]

calvynlee, just before you had the mail reception problem, had you added any external backup Mx servers to your DNS Zone or Mx record? There is a weird cPanel bug that can occur when doing that, which has affected me in the past. If that's what you were doing, I may be able to offer a way to workaround the cPanel bug.

[calvynlee]

calvynlee, just before you had the mail reception problem, had you added any external backup Mx servers to your DNS Zone or Mx record? There is a weird cPanel bug that can occur when doing that, which has affected me in the past. If that's what you were doing, I may be able to offer a way to workaround the cPanel bug.

I am using hotmail as my receiver (MX account pointed to hotmail)

the problem come because I have few client submit order/support ticket from my business website, normally it will arrive my hotmail account, but it does not

[Alan B]

I didn't know that you could host your domain's mail on Hotmail. I know Google allows it. Are you sure your Mx record uses Hotmail? Or, are you forwarding mail to Hotmail, which is different?

Mail sent from your web site will attempt to deliver locally, meaning on the WHB server. You'll need an address on the server to receive that mail, as it won't go direct to Hotmail via the Mx record.

[calvynlee]

The problem seem like come again, I try to make an order via my website, but I did not receive any email from hotmail application.

but I try to check my webmail, it arrive there. Wheres all other email, such as yahoo or gmail , all able to arrive my hotmail application

this mean that all email from the domain (hosted at this server) that i host over there will arrive my webmail.

I didn't know that you could host your domain's mail on Hotmail. I know Google allows it. Are you sure your Mx record uses Hotmail? Or, are you forwarding mail to Hotmail, which is different?

Mail sent from your web site will attempt to deliver locally, meaning on the WHB server. You'll need an address on the server to receive that mail, as it won't go direct to Hotmail via the Mx record.

I am setting the MX record, every email that email send to me will be receive at my hotmail, (just like google apps, hotmail also have this service)

I setting my mx priority to 10, do I need to set higher? such as 20 or 30?

[Alan B]

Mail sent from your web site will attempt to deliver locally, meaning on the WHB server. You'll need an address on the server to receive that mail, as it won't go direct to Hotmail via the Mx record. It could do so if your domain were removed from the server's localdomains list, but then I think it would not allow your mailer to send from the server.

Is this for your domain icalvyn.com? That domain is not using Hotmail as primary mail server. That domain has two Mx records:

icalvyn.com. 14400 IN MX 0 icalvyn.com.
icalvyn.com. 14400 IN MX 10 1141688804.pamx1.hotmail.com.

What that means is that icalvyn.com is the primary Mx handler, while Hotmail is just the secondary Mx handler. The lowest number (in this case zero) is the primary Mx.

There are ways to deal with this but, really, if you are not an advanced user at cPanel and DNS, I suggest that you use a mail account on your WHB server to receive your auto-generated client orders and support tickets. The setup will be simpler and I think you will understand it better.

[calvynlee]

icalvyn.com. 14400 IN MX 0 icalvyn.com.
icalvyn.com. 14400 IN MX 10 1141688804.pamx1.hotmail.com.

Today i found the problem occur again, and I have check my mx record
even the primary already deleted, but still the same problem occur at the moment. I have submited a ticket to technical support already, waiting for their respond