Server not being found error

[marksalehouse]

For some time now I have repeatedly been getting "server not found" when I try to get on to my website or Cpanel.

Hosting package Buzz Lite
Server Name buzz1

I did report this before but I was told that everything was working correctly. The problem is seen on IE8 and (mostly) Firefox 3. I extended the default search time on FF to see if that would give more time to find the server, but it has not helped.

# Check the address for typing errors such as
ww.example.com instead of
www.example.com

# If you are unable to load any pages, check your computer's network
connection.

# If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

I use Outpost Firewall and my site is listed on the "safe sites". The site eventually comes up but it is most annoying.

Any ideas?

Mark

By the way, I have some other sites with WHB and they never give me a problem. For example.


Server Name usa.ultrawhb.com
Server Name bear

[Matt R.]

Mark,

Which domain in particular are you having this problem with?

[marksalehouse]

Thanks Matt,

I sent the details via PM.

I raised a ticket for this some time back and was asked to try YSLOW and some other things. The report was too many hops. Posting this reminded me that I have a test Forum on the same server, so what I will do is delete that fully, though I doubt that the live forum will be hopping to the test forum(most likey the other way around).

Having said that, I had test Forums on other servers and had no problems.

Mark

[marksalehouse]

UPDATE:
Wiped the test Forum and it is still happening. It is now very hard to get onto the Cpanel.

Mark

[Tony]

Be sure to reply to your ticket (or open a new one) when it's happening so they can check it. We can discuss it here on the forum, but you need to get a tech on it asap.

[marksalehouse]

I had a look at the error report. You would swear that the connection misses for a split second as the error reports page not found, which is partly the URL and partly HTML!

Anyway, I will have to send in a ticket, but it may not be tomorrow, but very soon.

Thanks for the support.

M

[warpsite]

I noticed this happening on and off this past weekend with all three of my domains:

cfnson.com
tbmp.org
watersysop.com

They're on 65.98.16.122

- Mike

[hancho80]

For about 7 days I have similar problem opening my web pages (page load error) and connect over FTP too.Pages is online for about 30 minutes and then offline almost 1 minute. My server is RS3.My case is open almost 7 days.So I don't believe it is problem with just one server.

[Vladimir B.]

Did you create any glue records for ns100.whbdns.com or ns101.whbdns.com with old name server IPs in your Domain Registrar's domain control panel?

[marksalehouse]

Registrar:
GX Networks Ltd t/a 123-Reg.co.uk [Tag = 123-REG]
URL: http://www.123-reg.co.uk

Relevant dates:
Registered on: 10-Apr-2009
Renewal date: 10-Apr-2011
Last updated: 10-Apr-2009

Registration status:
Registered until renewal date.

Name servers:
ns100.whbdns.com
ns101.whbdns.com

A, CNAME and TXT records
Name Type Content
@ A 194.154.164.82
www A 194.154.164.82

Apart from that, what should I be looking for?

Mark

[Alan B]

Mark, what is the domain name in question?

[marksalehouse]

Info sent by PM

Mark

[marksalehouse]

OK.

Ticket submitted.

Tell you what - the input textarea is a real pain. It keeps flicking up and down and I have to hold it with the mouse to read what I have been writing!

<SIGH>

Mark

[Colin]

I've been noticing, and other people have mentioned to me, that frequently my site's down or not found, would this be related?

And when I find it "down" myself, doing a ping / tracert returns 0.0.0.0 for the IP.

[marksalehouse]

Could be the same thing. A couple of others have mentioned it here.

What is your server?

Mark

[Colin]

rs6
Message needs more than 3 characters. :-D

[Maxim M.]

Thanks for notifying about the error. The technicians are aware of the problem and currently investigating.

We will update this thread with the results.

[Alan B]

Mark:

I ran some DNS tests. From what I can see on quick glance, the DNS record looks okay. I don't think it's a DNS issue at this point.

However, sometimes the WHB nameservers failed to respond. That will, of course, cause failures. Offhand, I don't know whether your server's nameservers are on the same server as your accounts or in the separate DNS cluster. WHB would have to comment.

[marksalehouse]

Hmmm.

The thing is, I have sseveral accounts here on different servers and it is juswt Buzz1 that has been giving me problems since day 1. I did ask to be re-allocated but it did not happen. Hopefully it is something simple.

Thanks you Alan.

Mark

[marksalehouse]

UPDATE:
I just got this Cpanel error which has never come up before:

[Tue Sep 01 18:51:52 2009] [error] [client 82.7.105.98] File does not exist: /home/*/public_html/images/clear.gif,
referer: http://www.*.co.uk/forum/calendar/ev...play.php?id=23

The image is actually there in /home/*/public_html/forum/calendar/images/clear.gif - where it always has been and has been found before.

I also did a Neotrace on 82.7.105.98 Starting in Belfast it took 11 hops around the UK to be placed back in Belfast, which correct as that IP is currently mine. 11 hops is not long is it?

Mark