Outtages

[ParrotHeadPC]

Today's downtime is NOT ACCEPTABLE!!!

This is ridiculous. Actually, it is beyond ridiculous. As previously stated, this is the second RAID rebuild in less than a month, and now a COMPLETE outtage due to this reboot? Additionally, a reboot only takes a minute or two, and many sites have been offline for what... 8 hours now?

You CANNOT offer reseller hosting packages, expect us to buy them, sign clients up for 'our' hosting, and have this sort of horrific downtime. It is beyond unacceptable. Software RAID in this environment is bordering upon stupidity, let alone sheer incompetence. And whatever this ghostly main branch power failure is, it is quite apparent that the required redundancy for power supply to this server is non-existent.

This needs not only to remedied immediately, it needs to never happen again. I cannot begin to express to you people (WHB) how much heat we resellers receive from our clients when their sites are down.

Fix this situation immediately, PLEASE.

And furthermore, we need to have some sort of back up plan in effect, so that when/if this does happen, our sites can be up and running within minutes, not hours or days. Even during the RAID rebuild, the sites are basically worthless, with such poor performance that it is more frustrating than it is worth.

Too many outtages, too frequently. As a LONG time client, I must tell you that I am considering pulling every one of my clients and leaving WHB, not because I want to, but because in the long run, the reputation of MY business has to take precedence here, and sadly it appears that WHB does not have that same concern. I doubt that I am alone in that contemplation or line of reasoning.

[Matt R.]

ParrotHead PC,

I hear your concerns and trust me, none of us want this situation. A small number of our servers have software RAID (purely as an experiment in terms of performance) while most do have hardware RAID.

We will be transitioning purely to hardware RAID over the coming months but we can happily move your account to a hardware RAID server sooner if you wish.

Either submit a helpdesk ticket or contact me directly (matt[at]webhostingbuzz.com) and we will do this for you.