suspended

[verndewd]

I am new to hosting , BUT!!!! , its beyond me how 2 blogs and a static html website can eat up that much resource. That being said; I need to be able to get in and fix it and no one has responded to my ticket response.
I have complied with every correction I needed to and have been very good about all of the down time ,except for once.

IS anyone going to allow me to correct this or ????? come on peeps I know youre busy but youre killing my hits/ alexa stats

Dear Customer, During a recent server audit on 'buzzsg1.whbdns.com' we have found your account 'theruthl' to consume more than it's fair share of server CPU/Processor and Memory resources. This results in sub-par server performance and is a violation of WHB Acceptable Usage Policy (http://www.webhostingbuzz.com/acceptable-use-policy.php). Your account appears to be resource intensive by nature and 9 times out of 10, this is down to the software and/or scripts used. This is the first suspension incident for this account so we will give you a chance to fix the resource issue. You must reply to this ticket and confirm you understand this and will do this, and we will unsuspend your account. If we find that this account continues to use more than it's fair share of resources, we may require that you upgrade to either a virtual private server (VPS) or a dedicated server (DS). Both of these are designed for resource heavy accounts and offer larger amounts of CPU/Memory resources. We look forward to hearing from you at your earliest

[verndewd]

Hello? anybody? anyone getting paid in part by my paid hosting subscription?

[Irina I.]

Hi,

Your ticket has been replied, please check.

[verndewd]

you people must be busy

[Taras O.]

Hello,

To say truth this ain't funny, got a hot day here, due to powering issues on some of our servers. Our team is working hard to restore all the services now.

I hope your issue was resolved via ticket system.

[verndewd]

whoa dont be putting words in my mouth I was trying to be supportive and not show how frustrated I am.

This downage has been an on and off issue for us for a year and killed your 99.9% uptime claim aside from screwing good traffic days over for us.

I dont think its funny and I dont think you should have assumed I did. I dont like paying for downtime and we have had more than our fair share . If youd read my tickets youd know that. and you know I have been pissy I was trying to give you a break dewd.

try returning the favor

[Taras O.]

Never meant to offend you in any way, I think it is just kind of misunderstanding.
We do appreciate your good terms with us, probably that's why I thought you kind of person I could address message in unofficial words.
Again, don't get me wrong, I newer though that was gloating laugh, I have no issues with sense of humor, so just kinda kept up ball rolling.

Sorry if it sounded offensive to you.

[verndewd]

i realize its been a bear for you guys recently , you do good work. Dont be afraid to let others try to help lighten the mood

[verndewd]

no resolution yet for my issue
CP wont accept my logon account suspended and I cant do anything to correct it.

[Taras O.]

Can you PM or post here your ticket ID please?

[verndewd]

[#sje-576268]:

[Taras O.]

Your account was unsuspended.

[verndewd]

down down down still down cant work on anything

[Taras O.]

It is obviously not down, as you can see if you follow the link:
http://buzzsg1.whbdns.com/~theruthl/

If you experience issues with your account in particular, please submit a ticket to technical department at http://www.whbsupport.com.

[verndewd]

oh but it is down

And whats more,,, ill make another thread

[#XGX-413948]: Account 'theruthl' suspended - buzzsg1.whbdns.com‏

[verndewd]

Please wait for a site operator to respond.

You are now chatting with 'julia.r'

julia.r: Welcome to WebHostingBuzz live chat support. What can I do for you?

vernon nielsen: our site is suspended again and I need it to be unsuspoended

vernon nielsen: 3 responses to the issue and its like everyone is asleep in the data center

vernon nielsen: [#XGX-413948]: Account 'theruthl' suspended - buzzsg1.whbdns.com‏

vernon nielsen: Marina R. (suspended_accounts@webhostingbuzz.com)

julia.r: is this theruthlesstruth.com your main domain?

vernon nielsen: yes

julia.r: hold on please, checking

vernon nielsen: http://www.webhostingbuzz.com/forum/...ical-info.html I made a thread I suggest you sticky in the forums about wordpress causing issues like I have

julia.r: I've notified the technical department about your ticket

julia.r: and they are working on it

julia.r: so please wait for their response

vernon nielsen: been waitibg for over 3 hours its not like I have a coice

vernon nielsen: over 2 hours*

julia.r: let me one minute please

julia.r: this is is not so simple issue as it may seem that's why it takes some time to resolve it

julia.r: our technical team is examining it

julia.r: so there is nothing to be worry about you will get a reply shortly

vernon nielsen: I figured out the issue and if theyd let me in i could fix it. Wordpress doesnt cache pages so it use the cpu to query the sql more than it needs to

vernon nielsen: for my part all I need to do is install a caching script

vernon nielsen: I dont know if I can alter the sql commands so that part may or may not be something I can do

julia.r: would you be so kind as to add this request to the ticket

vernon nielsen: I already have

julia.r: so our techs could know about it

julia.r: good

vernon nielsen: if they read the replies I sent theyd know it

vernon nielsen: all they need to do is open the last 2 emails

vernon nielsen: thats why I suggested you sticky the same information in the forums thread

vernon nielsen: i also placed the information there

vernon nielsen: under the support area

vernon nielsen: anyone using wordpress needs to know this

julia.r: I do understand that you are frustrated with your account sustention

vernon nielsen: do you know how much down time I have paid for this year

vernon nielsen: probablly around 2 months

julia.r: but please try to understand that you are hosted on the shared server where are a lot of limitations regarding script usage

vernon nielsen: the server disk was going bad over the course of an entire year and all of us on the server paid for it

julia.r: as for the plugins

vernon nielsen: our sites issue isnt with plugins

julia.r: our techs will gladly analyze them for you if you provide them with an access

vernon nielsen: its with lack of caching

vernon nielsen: when any one of the sites pages loads in wordpress it queries the database 20 times

vernon nielsen: multiply that by a million hits a day

julia.r: we are not able to change mysql settings for the only account of yours as this is a shared server

vernon nielsen: thats why it must be a word press sql alteration

vernon nielsen: I just dont know much about that type of coding

julia.r: I just can advise you to upgrade to a higher plan VPS

vernon nielsen: I dont need to

vernon nielsen: I need to install a cache script

julia.r: in order to avoid such problems

julia.r: this time your account will be unsuspended

vernon nielsen: proper caching will alleviate this problem

julia.r: but this will be the last time

julia.r: and if you do not take any measures we will be forced to cancel your account

julia.r: that's all I can say regarding this

vernon nielsen: dont threaten me

vernon nielsen: I did everything i could when you said it was the chat program

vernon nielsen: I deleted the program and your records show compliance

julia.r: I am sorry if I my words seemed like that

julia.r: I didn't mean that

vernon nielsen: I think you just stepped over the threshold of being appropriate

julia.r: I just told you the truth this is according our policy

vernon nielsen: I have complied every step of the way

julia.r: I am sorry for this

vernon nielsen: I suffered alot of downtime due to other sites and your hardware

vernon nielsen: you and web buzz will NOT lay all of the blame on me

julia.r: but as I am not a specialist in this field I can only advise you to ask our techs all that questions

julia.r: only they can give you full, clear and definite explanations

vernon nielsen: I guess when they decide to allow me to fix this ill get an email?

julia.r: sure, Mr.Nielsen

julia.r: you will be notified

vernon nielsen: still not allowing me in

julia.r: and your account will be unsuspended

vernon nielsen: the problem isn me its wordpress

vernon nielsen: its the way its coded

julia.r: Please believe me, they are working on it

vernon nielsen: I gave them all of the information to prove that I am correct

julia.r: of course

julia.r: it is not your fault

julia.r: but all shared servers have such limits

vernon nielsen: if my account is closed due to word press coders I will probably raise all kinds of hell

julia.r: because they are shared

vernon nielsen: once the caching is installed it will help

julia.r: and that is one disadvantage of such hosting

vernon nielsen: this isnt My fault as a customer

vernon nielsen: if everyone on this server were running wordpress sites your server would be crippled

julia.r: that's why the strict limitations are set in order to avoid server load

vernon nielsen: you do realize that wordpress is included in shared hosting packages right?

vernon nielsen: it seems the responsible way to sell a potentially customer limiting package would be to insist that WP users install the caching plug in

vernon nielsen: that , to me is taking personal accountability

vernon nielsen: word press is the most popular blog and by placing it in the paid package and expecting that people automatically know its a resource hog is displacing blame

vernon nielsen: new policy is needed

vernon nielsen: one that informs customers of the wordpress issue

vernon nielsen: and poihnts to the solutions I have given you

julia.r: yes, you are totally right

julia.r: it is included but

vernon nielsen: ? you werent aware of the wordpress resource drain?

julia.r: it can be caused by plugins installed

vernon nielsen: how many users have the same trouble with using wordpress?

vernon nielsen: I dont have that many plugins

vernon nielsen: and further more the common drain on cpu time is ALWAYS attributed to the index php which is exactly what my issue is

julia.r: Dear Mr. Nielsen I wish I could know all the answers to your questions but the thing is that I an just customer support representative but not a professional technician. in our chat we provide sales/presales and first level technical support

julia.r: that's why I won't be able to tell you this information

vernon nielsen: have a nice day julia

[verndewd]

read the above conversation folks.
I found a host that loads its sql on to seperate servers and is very familiar with wordpress and they are over twice the size of web buzz. Apparently they have massive amounts of wordpress users and never have problems.

4 hours later no reply no unsuspension

[verndewd]

dennis I have been compliant in everything to address these issues , the fact that I can not attempt to address them right now after a whole day of more trademark downtime is rediculous.

[Dennis A.]

Vernon,

It appears to be the 2nd time your account is suspended, so it's not "still down", rather "down again". I'm guessing you haven't installed any caching plugins yet (despite of 1st suspension), as incident log shows high HTTP request rate and corresponding DB query rate at the same time.

May I ask you what plugin do you plan for deployment? Note that WP caching plugins may be pretty resource intensive as well, resource consumption just moves from CPU/DB to disk I/O, which can be even worse in some cases (not necessary though). I'd suggest WP Quick Cache (my personal preference) or Supercache, and NOT W3Total or legacy plugin.

I can unblock your account now, but you should act real quick as your blog causes considerable load peaks and I can not guarantee that you won't be suspended again by Engineering for emergency response reasons. Please see the last ticket.

Just for your info, most account suspension incidents at WHB are handled by our Audits dept., which is active during normal working hours, not 24/7. Technical department covers night hours, but they have different ticket queue priorities and ticket response delays are possible.

[verndewd]

Vernon,

It appears to be the 2nd time your account is suspended, so it's not "still down", rather "down again". I'm guessing you haven't installed any caching plugins yet (despite of 1st suspension), as incident log shows high HTTP request rate and corresponding DB query rate at the same time.

May I ask you what plugin do you plan for deployment? Note that WP caching plugins may be pretty resource intensive as well, resource consumption just moves from CPU/DB to disk I/O, which can be even worse in some cases (not necessary though). I'd suggest WP Quick Cache (my personal preference) or Supercache, and NOT W3Total or legacy plugin.

I can unblock your account now, but you should act real quick as your blog causes considerable load peaks and I can not guarantee that you won't be suspended again by Engineering for emergency response reasons. Please see the last ticket.

Just for your info, most account suspension incidents at WHB are handled by our Audits dept., which is active during normal working hours, not 24/7. Technical department covers night hours, but they have different ticket queue priorities and ticket response delays are possible.

I dont have a preference for anything but what works best dennis so if your cache is best fine. I was going to deploy supercache or WP cache.

And as I said those load peaks are from hits querying the sql where the cache should suffice.

If your experience with quick cache is that it works best then id invite you to deploy it before resetting online status if youd like
And FYI the first suspension I was told it was ajax chat,,,,, not my problem i didnt do the analysis to come to the conclusion, and that being the wrong one.

All i can do is work with the info I am given, and respond to assertions that arent factual.