cant seem to get e mail working

[fastexpert]

i have my domains thrugh godaddy and have pointed all domains towards your ips , thay work just fine, and emails pointers like so: email.mydomain.com but thay are not working, i have tryed many combanations in the last couple of week but to no avail, ive read everything godaddy has to offer about the problem and i was convinced im doing it right, can you tell me what im doing wronge. i hane made email accounts in cp but can not receive any email still.

[Helen K.]

Dear fastexpert,

Please specify do you use webmail or mail client and in case if mail client then what settings do you use?

[fastexpert]

i guess i dont understand your question, i use the controll pannels provided in the new accounts, i dont see anywhere where i have a chose of what kind of email i want,, now i do see horde, squrail mail, and round cube but it looks like thay all do the same thing execept thay have different skins. just give me an example of both types of email and i will try them

[fastexpert]

ok im not using mail client, i did have a mail fowarder on but now i deleted it, new test shows im still not getting mail

[Helen K.]

Horde, Squirrel and Round Cube are webmail clients and they are automatically set to receive and send emails. This issue needs an investigation of our technicians. Can you submit a ticket to our technical dept at whbsupport.com with description of your issue? They will check everything in the server's logs. Don't forget to mention mail accounts you are trying to send email to.

[Alan B]

emails pointers like so: email.mydomain.com but thay are not working,

Unless you are running some services on another host or server, I don't see any value to setting email.mydomain.com. You would have to ensure that the sub-domain email.mydomain.com is properly configured, and you have not mentioned it. So, to simplify things, instead set your Mx to mydomain.com.

[fastexpert]

ok the sugestion on the last post worked,, thank you allen b for replying

[Alan B]

Excellent! I'm glad it worked.

[dennx]

My thanks too Alan B. I was using mail.domain.com. I use it on all my other email account and they work, but I just went in and changed it as to your advise and it started working.