FTP for RS9 server not working

[ashary]

FTP for RS9.WHBDNS.COM server where my reseller account is hosted with more than 20 clients is not working.
Please help!

[Vitaliy K.]

Unfortunately, the server you are hosted on is being subject to a complex DDoS attack at the moment. In particular, the attack is targeting the FTP service, therefore it is currently inaccessible.

We will be posting updates in the following forum thread http://www.webhostingbuzz.com/forum/...-problems.html

Please stay tuned.

We are sorry for the inconvenience this may be causing.

[ashary]

Dear Vitalij:

Mr. Felix O. has informed me about an hour ago through my support ticket that the DDOS attack is over.

I'd like to inform you that until now, we still cannot access all my client sites hosted on RS9. I tried pinging several times some of the sites but not successful. See sample result below -

Pinging efikra.com [205.251.129.212] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 205.251.129.212:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

[Maxim M.]

Hello Ashary,

Ping and tracert (traceroute) responses have been temporarily disabled on the server as one of the measures against DDoS. But you should be now able to view your web sites and connect by FTP.

If there's still any problem with the service, please open a ticket to the technical department at http://whbsupport.com