Help support staff to help you

[Alan B]

Find out, in this new article on the WebHostingBuzz Blog:
http://www.webhostingbuzz.com/blog/2...f-to-help-you/

All blog posts are available at: http://www.webhostingbuzz.com/blog/

[Tony]

Hard to argue with any of that. I might only add that often it pays to have enough familiarity with the software you're running that you at least know where their support forum is and you know how to search for answers there.

[Alan B]

Good point. It's surprising how many users never check the forum of the tool they're using, and seem unable to Google for answers.