Help when needed!

[Infosystem1]

Yes, I understand that. That was not the question at hand. But Thank You, for the input.

[Infosystem1]

The support ticket has the same termninlogy as the forum does.

[Matt R.]

Techs can see the history of the same ticket, and if you are using the same email address, previously submitted tickets.

If you have a ticket ID, I can make sure this is resolved...