Helpdesk Maintenance... shortly

[Matt R.]

We are upgrading our helpdesk (and live support, as this is connected to it) shortly and reorganizing the departmental structure. We've doubled in staff size in the past 6 months and we need to make a few modifications to improve things from our side.

As a result, the helpdesk will be down for a couple of hours. All existing issues that have been submitted will still continue to be worked on, and if all goes to plan, you should still get email updates on issues being worked on.

I appreciate this is an inconvenience to some of you, but we've waited until outside of business hours in the US and some of these issues only became apparent today.

Thank you for your understanding.

[Elena O.]

The maintenance of the helpdesk is scheduled for November 28th. There will be a disruption in service from 9 p.m. EST. The work being performed should only last for 30 minutes two times.

We do apologize for the inconveniences and we promise to do our best to make this process fast and maximum effective.

Your understanding is highly appreciated.

[Martin S.]

Helpdesk is going down for maintenance. I'll update this thread when we're done with it. ETA is 30 minutes.

[Martin S.]

Helpdesk is back up and running. Please submit a ticket or post here on forum if you notice any issues with current version.