Updated Terms, AUP and Privacy Policy

[Matt R.]

Hello All,

We've made some modifications to our terms of service, acceptable usage policy and privacy policy. No major policy changes have been made, just a few things rewritten by our lawyer.

Matt

[frogmn78]

can you tell us what sections were updated, so i can review them? thanks

[Matt R.]

can you tell us what sections were updated, so i can review them? thanks

Hi,

No policies changed, just the legal terminology changed. The previous set were written in house but the new ones were written by our lawyer - we have grown to the size where we thought it best just to make sure they're done by a pro

Matt

[richg]

Do you have a link to the current documents please?

Thanks

Rich

[Wayne R.]

- Terms of service

- Acceptable Use Policy

- Privacy Policy

[vrman]

Is this new in the acceptable use policy:

3. Network Interruptions. WebHostingBuzz will use its best efforts to maintain a full time Internet presence for Your account. You hereby acknowledge that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall WebHostingBuzz be liable to You for any damages resulting from or related to any failure or delay of WebHostingBuzz in providing access to the Internet under this Agreement. In no event shall WebHostingBuzz be liable to You for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of WebHostingBuzz under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. The terms of this Section will survive the termination of this Agreement.

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So WebHostingBuzz refuses to take responsibility for the downtime of rs11, which caused me considerable losses. You do not have an uptime guarantee or refund policy for downtime. Terrible if you ask me. I wonder how I overlooked this when I signup or did you just remove it from your terms?

[Matt R.]

Our guaranteed uptime is on business hosting plans only. Other uptime figures are advisory. It is not economically feasible to guarantee uptime (and a guarantee is more of a service level agreement, if we're down for more than X minutes we'll pay out Y) on reseller hosting plans that start at $5 per month. If you need this type of SLA then we have to charge a premium for it - just like a network provider does.

In future, our professional reseller hosting plans will have an SLA whilst startup reseller hosting will not. All existing clients will be offered the opportunity to upgrade to the professional reseller plans at favorable rates.

[frogmn78]

so on the page when you list your plans and what they come with, at the bottom you have

Guarantees
99.95% Uptime or higher

that no longer means that the plan I am paying for will have that guarantee?

To me when you guarantee something, and you don't follow through with it, you did not uphold your end of the agreement. no matter what it is, business, sla, web hosting plans, selling items.... if you make a guarantee as a seller, you need to back that guarantee and if your product fails, you owe something to the customer.


this uptime states that for the year you have the hosting plan, the site will be down for no longer than 4.3 hours